söndag 15 juli 2018

Enterprise Analytics Isn’t Just About Big Data

source: unsplash
CustomerThink:
A guide to understanding the three key phases of data analysis.

I love numbers. Throughout my career, I focused on data and statistics to pinpoint the most critical areas for improvement for my teams. That’s why I enjoy the growing business trend spotlighting customer service. There are a multitude of categories and data points to gather and understand when it comes to the customer experience and customer satisfaction. That ocean of data can be immensely helpful for any enterprise willing to analyze it and implement data-based solutions.